Privacy Policy

Effective Date: 13-09-2026

Welcome to ALINO (“ALINO,” “we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase products, contact our customer service team, subscribe to communications, or otherwise interact with us.

By using our website and services, you agree to the practices described in this Privacy Policy.

1.Who We Are

ALINO is a Canadian-owned company specializing in innovative shower systems, waterproofing solutions, drainage products, and related accessories for residential and commercial applications. We serve customers across Canada and the United States through our website and distribution network.

For privacy-related inquiries, you may contact us at:

ALINO
Email: info@alino.com
Phone: (416) 922-5466

2. Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide

When you interact with us, you may provide:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Company name
  • Payment-related information
  • Order details
  • Customer support inquiries
  • Product reviews and feedback
  • Any information voluntarily submitted through forms or communications

B. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage statistics
  • Pages visited
  • Referring websites
  • Date and time of visits
  • Clickstream data

C. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate our website
  • Remember user preferences
  • Improve website functionality
  • Analyze website traffic
  • Measure marketing effectiveness
  • Enhance user experience

You may disable cookies through your browser settings, although some features may not function properly.

3. How We Use Your Information

We use personal information to:

  • Process and fulfill orders
  • Provide customer service and support
  • Deliver products and services
  • Communicate about purchases
  • Send shipping updates
  • Respond to inquiries
  • Improve our products and website
  • Detect fraud and unauthorized activities
  • Maintain website security
  • Comply with legal obligations
  • Send promotional communications when permitted by law

4. Marketing Communications

With your consent, we may send:

  • Product announcements
  • Promotional offers
  • Educational content
  • Industry news
  • Company updates

You may unsubscribe at any time by clicking the unsubscribe link included in marketing emails or by contacting us directly.

5. Payment Processing

Payments made through our website may be processed by third-party payment providers.

ALINO does not store complete credit card information on its own servers. Payment information is processed and secured by authorized payment service providers using industry-standard security measures.

6. Sharing of Information

We do not sell personal information.

We may share information with:

Service Providers

Third parties that assist us with:

  • Website hosting
  • Payment processing
  • Shipping and logistics
  • Customer support
  • Email delivery
  • Analytics services
  • Marketing platforms

Legal Requirements

We may disclose information when required to:

  • Comply with applicable laws
  • Respond to court orders
  • Protect our legal rights
  • Prevent fraud
  • Investigate security incidents

Business Transactions

In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

7. International Transfers

Because we operate in both Canada and the United States and may use service providers located in various jurisdictions, personal information may be processed outside your province, state, or country of residence.

Where such transfers occur, we take reasonable measures to ensure appropriate safeguards are in place.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Maintain business records
  • Resolve disputes
  • Enforce agreements
  • Meet legal and regulatory obligations

When information is no longer required, it is securely deleted or anonymized.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we strive to protect your information, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request corrections
  • Request deletion of certain information
  • Withdraw consent
  • Restrict processing
  • Object to certain uses
  • Receive information about how data is used

To exercise your rights, contact us using the information provided below.

11. Children’s Privacy

Our products and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

13. Your Choices

You may choose to:

  • Opt out of marketing communications
  • Disable cookies through browser settings
  • Update or correct account information
  • Request access to your personal information

Some website features may be limited if certain preferences are disabled.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal requirements, or services.

Updated versions will be posted on this page with a revised effective date.

Your continued use of our website after any modifications constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:

Privacy Officer
ALINO

Email: info@alino.com

Phone: (416) 922-5466

Website: https://alino.com/

We will make reasonable efforts to respond to privacy-related requests in accordance with applicable laws.